Description

The bw-Supprt ticket system enables users of the state services bwDataAchive, bwForCluster, bwUniCluster, DACHS and the LSDF Online Storage to contact the relevant support groups. The ticket system is based on the Zammad software.

The Zammad-based ticket system will replace the XGUS-based predecessor system in February 2025.

Organizational requirements

The service can then be accessed via the web interface https://bw-helpdesk.scc.kit.edu/.

Employees and students at universities and colleges in Baden-Württemberg can currently use this service free of charge

FAQ

• Where can I find a user manual for Zammad?

Here is the Zammad user documentation.

• How can I log in?

You can log in via the federated service bwIDM. You need a valid user account with a participating organization to be able to use federated services. Click on "bwIDM Check-in". On the bwIDM page, select your home organization and click on "Continue" or press the return key.

• How do I create a new ticket?

Log in to the portal and click on the green "plus" symbol in the bottom left-hand area. Enter a title, add the ticket text and select the appropriate support group.

E.g. 2nd Level Support (BW) > Technical Support > bwUniCluster