On 17 January 2022, TechniData IT-Service GmbH will start as a contractual partner to provide support of IT end-user devices at KIT. The agreement was concluded with TechniData to cover high workloads for device support in KIT's organisational units (OU). The work can be assigned to the partner via individual requests by the IT appointees of the OUs.
SCC takes care of the end-user devices at KIT to different extents. In the above mentioned interaction with the OUs, KIT offers external support to cover high workloads in the support of end-user devices. The individual assigned orders include tasks such as installation, configuration, troubleshooting of individual end-user devices.
SCC carries out also the training of TechniData's team in all applicable guidelines and is in a cooperative exchange with them for the provision of the services. The contract period is 1 year with the option to extend for a further one. For further information about the services covered by the agreement see this service description.
The team of TechniData IT-Service GmbH will introduce itself at the next meeting of KIT's IT experts, on 19 January 2022.
We look forward working together.