Announcements

News about the SCC offer: Service News
Report malfunction: via ITB or the SCC ticketing system.
 In case of failure of this website: scc.fail
Stand: 21.11.2024 06:41:49

Incidents

 2024-11-19 15:04

Outages WIFI and VPN at KIT


DescriptionThere is currently a disruption in KIT's wireless networks, which may limit access to the KIT network. Affected users are advised to use a wired connection whenever possible.

There are also ongoing issues with KIT's VPN service. These may cause problems when establishing a VPN connection or result in instability in existing VPN connections.
Affected usersAll users of the KIT wireless networks
Users of the "KIT" Wi-Fi network
Users of the "eduroam" Wi-Fi network at KIT
Users of the "KIT-IoT" Wi-Fi network
Users of the "KA-WLAN" Wi-Fi network at KIT
All users of the KIT VPN (please note the distinction between standard VPN and VPN2VLAN services)
Exists since2024-11-19 15:04
 2024-08-02 12:50

SCC ticket system: Restriction when searching in the web interface itsupport.scc.kit.edu (customers & agents)


DescriptionOn August 2, 2024, the error when decrypting encrypted emails in the SCC ticket system was fixed by a workaround.
However, this resulted in the current restriction for users when searching in the web interface itsupport.scc.kit.edu (customers & agents).

The body/text of incoming, encrypted messages cannot be searched for tickets created after 2.8.24. The full text search is therefore limited and search results for searches in "Text" may be incomplete.

Znuny has been informed and is working on a solution to the original decryption problem.
Affected usersPeople who use the full text search or the search in "Text" in the SCC ticket system.
Exists since2024-08-02 12:50
Expected to fixed up19.09.2024

Maintenance

  2024-10-01 00:00 - 2025-03-31 00:00

linux.student.kit.edu: decommissioning of the server (Access restriction from 01.10.24; shut down on 31.03.25)


DESCRIPTION
Decommissioningof the server “linux.student.kit.edu” due to stagnating and low usage.
Since the server also runs the service “Internet presence for students”, this service will be discontinued with the shutdown of the server.

AFFECTED
PLANNING & IMPACTS
Server “linux.student.kit.edu”
  • 01.10.24: Access to the linux.student.kit.edu server will be restricted and will only be possible within the KIT network from October 1, 2024. If you want to access the server from outside, you need a VPN connection.
  • 31.03.25: The linux.student.kit.edu server will be decommissioned and will no longer be available from this date.

Service “Internet presence for students”
  • From October 1, 2024, existing websites will only be accessible in the KIT network (VPN required for access from outside)
  • From April 01, 2025, the service will no longer be available
  • No special backup of data is required when the service is switched off. Data is stored in the user's home directory.
  • Affected users will be informed by e-mail.


NOTE - small request Please inform us by 01.10.2024 if you believe that the changes will affect courses relevant to your studies. We may be able to find alternative solutions together.

CONTACT
mailto: it-support@scc.kit.edu
Stand: 21.11.2024 06:41:49

Announcements

 2024-02-12 14:43

KIT mail “Google mail tightens reception rules”


AFFECTED
Service: KIT mails to Google addresses (@gmail.com / @googlemail.com)
Persons: Everybody sending or forwarding mails to google addresses

DESCRIPTION/ACTION
Mail to Google addresses detected by the KIT spam filter will be rejected more aggressively
Details see https://www.scc.kit.edu/en/services/e-mail/2024-google-mail.php

 2023-05-03 10:06

Note: Misbehavior between Windows 11 Update 22H2 in conjunction with specific network switch type


A misbehavior has been detected between a network switch type used at KIT South Campus and a Windows 11 update (version 22H2). Due to this misbehavior, the network port on the switch is automatically switched off.
As a result, the network connection or network access for the connected device is no longer available.
To enable network access, the data socket used must be communicated to the IT representative / IT admin of the OU so that he can apply for enabling via the SCC network team.

WORKAROUND
To prevent the network port from being switched off, the LLDP service can be disabled under Windows. This can be done manually (computer-specific) under "Network adapter properties". Furthermore, the SCC provides the group policy "SCC-FMC-LLDP_disable", which can be linked to the computer accounts and automatically disables LLDP under Windows. Unlocking of already blocked ports can be requested from the network team via the IT representative/IT admin of the OU.

AFFECTED
Windows 11 Nutzer mit Updatestand 22H2 (und voraussichtlich höher) in Verbindung mit spezifischem Netzwerk-Switchtyp

TECHNICAL DETAILS
As of Windows 11 update level 22H2, sending Link Layer Discovery Protocol (LLDP for short) packets on a specific type of switching causes a network loop detection service to trigger on the switch, automatically blocking the network port.

(translated with DeepL.com)